Order might be lost or misplaced in transit?

We use reliable Australia Post mailing services; however, mishaps sometimes do occur. All items are checked thoroughly before packaging with care. Should a package be delayed, arrive damaged or not at all, please contact us promptly so we can discuss the issue by emailing aussiehoops@basketball.net.au All goods are sent with the greatest care. Basketball Australia is not liable for any damage that is caused during the delivery process. Any claims please email aussiehoops@basketball.net.au and we will be happy to assist you in the unlikely event.